Question 1

Why does this website look so much like a webshop?

Accepted Answer

Because this website it is based on one. We asked ourselves; why are there so many web shops around where one can compare specifications, check prices and selection options while most of the B2B market still seems to be happening behind closed curtains? We had no idea, so we started work on a great open source content management system (Drupal) and a very flexible web shop solution (Ubercart) to make the business quotation shop we would want to use.

Don't worry though; in the end, even after the "checkout" process in the shop, you will only end up with an offer.

Question 2

I need to send you some (big) files, can we use Dropbox?

Accepted Answer

If you need to send us big files or when a normal e-mail is not sufficient, we prefer to use Dropbox over other solutions (FTP, Wetransfer, etc). Dropbox is an easy application for sharing a folder safely over the internet for free. Here is how it works:

1) Create an account and install (if you don't have one already)
Create a (free) account here and follow the installation instructions.

2) Create a folder and share
Open your Dropbox folder and create a new folder by clicking your right mouse button. Name this folder to your company name or project. Right click it again and share it with info@dinilu.eu.

3) Copy your files
Copy the files and folders you like to share with us to your new folder. Make sure you copy them, because i.e. Windows will see it as a normal folder and might try to move your files.

4) Wait
Your files should now automatically upload to internet. Wait for this process to finish before you shut down your internet connection or your computer.

Files will now appear in the same folder on our computers. If we need to send you something, we will use the same folder and send you an accompanying email.

Question 3

I'm searching for a product, but can't find it on your website, can you still help?

Accepted Answer

We are constantly busy expanding the already sizable range of products we offer. So if you can't find the product you are looking for, even after trying the search function on this site, please contact us. We will check and see if we want to take the product in our collection. If so, we will have it online in about a week. Sometimes we don't want to put a product on the website, but still want to help you acquire it and free somebody to assist you. Anyway, we will be contacting you shortly.

Question 4

I am interested in a product, can I get samples?

Accepted Answer

We understand, of course, that you want to make sure you get what you want when you order your products with us and will happily sent you samples. Samples are available in different varieties; From previous production runs, dummies, fabric, material, colour, digitally printed or hand made samples. Possibilities for samples differ per product and quotation request.

So please complete a quotation request for the item you are interested in first. We will then contact you and check which kind of samples fit your request and budget. Costs will be charged and will need to be paid in advance for new customers.

Question 5

I am in a hurry, where do I upload my artwork or logo?

Accepted Answer

Naturally you want to start sending us your artwork as soon as possible, but there is no reason to jump ahead of ourselves. Without details on your quotation or product, it is difficult for us to help you.

So after you finish your quotation request and we know all details we will contact you, make arrangements for your artwork and discuss design details. If you want to make absolutely sure your artwork or details are workable you can, of course contact us at any time.

You can also use Dropbox, please find instructions here: [node:673].

Question 6

What are Incoterms?

Accepted Answer

Incoterms are standardized terms of trade for goods in international trade. By using standardized terms we hope to simplify what could be a quite complicated transaction. The Incoterms used in 2020 are:

EXW (Ex Works)
FCA (Free Carrier)
CPT (Carriage Paid to)
CIP (Carriage and Insurance Paid To)
DAP (Delivered at Place)
DPU (Delivered at Place Unloaded)
DDP (Delivered Duty Paid)
FAS (Free Alongside Ship)
FOB (Free On Board)
CFR (Cost and Freight)
CIF (Cost Insurance and Freight)

Currently we prefer to sell using the DAP incoterm in the United Kingdom. For more information on Incoterms visit the website of the International Chamber of Commerce.

Question 7

Can you send e-invoices via the PEPPOL network?

Accepted Answer

Is the PEPPOL network your preferred e-invoicing option? We can send you e-invoices via the PEPPOL (Pan-European Public Procurement OnLine) network. We can also send UBL invoices to simplify your administration. Just let us know your preferred format and identifiers and we'll be happy to help.

Question 8

What does DAP delivery mean?

Accepted Answer

What does DAP delivery mean? DAP stands for Delivered at Place, which is one of the Incoterms® rules that define the responsibilities of sellers and buyers in international trade. If you choose DAP delivery, this means that we (Dinilu) take care of the transport of your goods to a specified destination, where you can unload them. We also take care of production, quality control, shipping and insurance. You are responsible for paying any import duties, taxes or charges applicable in your country, as well as unloading the goods from the vehicle. You may receive two invoices: one from us for the goods you ordered and another from the logistics company for the import costs. You may also need to help unload if your shipment contains pallets or larger items.

Question 9

Can you ship to my country?

Accepted Answer

We are pleased to collaborate with most countries, but unfortunately, we are unable to conduct business with the following nations and territories at present:

Congo
Cuba
Iran
Israel
North-Korea
Sudan
Syria
Belarus
Russia
Russian occupied territories in Ukraine

Please note that this list is subject to modification as conditions evolve.

Question 10

How does shipping from China work?

Accepted Answer

There are two options for transporting goods from China to Europe, each with its own cost structure and transit time. Sea freight: Low cost per m³ or kg, but relatively high fixed fees for documentation and customs clearance. Shipping, loading, and unloading typically take around four to six weeks. We normally ship to Rotterdam in the Netherlands; delivery to your location by truck adds a few extra days. Air freight: Higher cost per kg, plus documentation and customs fees. Goods are flown to Amsterdam and then trucked to your location, taking approximately one to two weeks in total. Tips to reduce transportation costs: combine multiple items in one order and plan ahead. Our website automatically calculates the total cost and lead time for your products. For very large volumes we can look into dedicated freight options — please contact us for more information.

Question 11

Do you also sell to individuals, not only companies and organisations?

Accepted Answer

No, sorry. We have decided to sell only to companies and organisations, mainly because the quantities we typically sell are more suitable for professional use than for personal purchases. We also need to consider the extensive consumer protection laws in Europe, which make it more complex to sell to private individuals.

If you really want to buy our products, you may be able to find a company that can purchase them on your behalf.

Question 12

I have seen this product cheaper elsewhere — how is that possible?

Accepted Answer

That is certainly possible. There are many ways to source products, and pricing varies depending on supplier, country of origin, order quantity, and lead time. Most of our products are manufactured in China, though other countries — including your own — may sometimes offer lower prices. We aim to make the process as easy and smooth as possible. We work with carefully selected, quality-conscious suppliers and maintain continuous quality control. If you find our prices competitive, we will do our utmost to make you a satisfied customer.

Question 13

Do you sell brand name products?

Accepted Answer

No, we cannot sell branded products unless you are the owner or authorised representative of that brand. In that case, please provide us with the necessary Letter of Authorisation (LOA). We also do not facilitate parallel import, as this can cause problems at customs and may delay shipments for other customers.

Question 14

Do I do business with a foreign or local company?

Accepted Answer

Dinilu is represented in Europe by Tonino International Trading from the Netherlands. All EU deliveries are governed by Dutch laws and regulations. Payments should be SEPA wire transfers to our Dutch bank account.

All other deliveries are handled by Dinilu Ltd from Hong Kong and follow Hong Kong laws and regulations. Payments should be wire transfers to our Hong Kong bank account.

Unfortunately, we are currently unable to accept cheques or credit card payments.

Question 15

What to expect with an Incoterm DDP delivery?

Accepted Answer

Under the trade term DDP (Delivered Duty Paid), we (Dinilu) deliver the goods to the agreed address using one of our logistics partners. We are responsible for production, quality control, shipping, insurance, import clearance, and any applicable duties. You are responsible for unloading the goods at the delivery address. In practice, you will only receive one invoice from us for the goods ordered. Assistance with unloading is usually only necessary for shipments containing pallets or larger items. We prefer to deliver under these terms, but this is only practical where we have a local presence. This currently limits us to the single market of the European Union (EU).

Question 16

Do you offer discounts for charities and non-profit organisations?

Accepted Answer

We have a lot of experience working with non-profit organisations and charities. This also means that we face a lot of requests for sponsorship. It would not be fair or ethical to give a generous discount to one customer while making another charity pay the full amount. That is why we keep our prices low and consistent for everyone. We are happy to provide our assistance with the design and printing of the details of the sponsor you have secured.

Question 17

Can you help distribute promotional items to our offices or shops?

Accepted Answer

Yes — we can ship your printed or promotional items to multiple offices or shops, in the same country or across borders, in different quantities per location. We can also split the invoicing, so each recipient or department is billed separately if needed. Just send us the addresses, quantities, and billing details, and we'll handle the rest.

Frequently Asked Questions - Questions about the ordering process

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