Frequently Asked Questions
Please find below a selection of the most frequently asked questions.
General questions (1)
There 2 different options for transporting goods from China to Europe. Each has it's distinct cost structure and transport duration.
Low cost per m3 or kilo, but quite high on fixed fees for documents and customs. Shipping, loading and unloading will take about a month. As we will normally ship only to Rotterdam in the Netherlands, we might need to truck it to your location, which will take some time too.
High cost per kilo and some document and custom fees. Goods will be flown to Amsterdam first and then distributed to your location by truck which will in total take about 1 to 2 weeks.
Some tips to bring down your transportation costs:
Ship multiple items in one order and plan and order ahead of time. Our website will calculate total cost and lead time for your products automatically, no need to worry about them yourself. For really large volumes we can search for a cheaper option, please contact us for that.
Questions about the ordering process (6)
If you need to send us big files or when a normal e-mail is not sufficient, we prefer to use Dropbox over other solutions (FTP, Wetransfer, etc). Dropbox is an easy application for sharing a folder safely over the internet for free. Here is how it works:
1) Create an account and install (if you don't have one already)
Create a (free) account here and follow the installation instructions.
2) Create a folder and share
Open your Dropbox folder and create a new folder by clicking your right mouse button. Name this folder to your company name or project. Right click it again and share it with firstname.lastname@example.org.
3) Copy your files
Copy the files and folders you like to share with us to your new folder. Make sure you copy them, because i.e. Windows will see it as a normal folder and might try to move your files.
Your files should now automatically upload to internet. Wait for this process to finish before you shut down your internet connection or your computer.
Files will now appear in the same folder on our computers. If we need to send you something, we will use the same folder and send you an accompanying email.
Because this website it is based on one. We asked ourselves; why are there so many web shops around where one can compare specifications, check prices and selection options while most of the B2B market still seems to be happening behind closed curtains? We had no idea, so we started work on a great open source content management system (Drupal) and a very flexible web shop solution (Ubercart) to make the business quotation shop we would want to use.
Don't worry though; in the end, even after the "checkout" process in the shop, you will only end up with an offer.
We understand, of course, that you want to make sure you get what you want when you order your products with us and will happily sent you samples. Samples are available in different varieties; From previous production runs, dummies, fabric, material, color, digitally printed or hand made samples. Possibilities for samples differ per product and quotation request.
So please complete a quotation request for the item you are interested in first. We will then contact you and check which kind of samples fit your request and budget. Costs will be charged and will need to be paid in advance for new customers.
Naturally you want to start sending us your artwork as soon as possible, but there is no reason to jump ahead of ourselves. Without details on your quotation or product, it is difficult for us to help you.
So after you finish your quotation request and we know all details we will contact you, make arrangements for your artwork and discuss design details. If you want to make absolutely sure your artwork or details are workable you can, of course contact us at any time.
You can also use Dropbox, please find instructions here: I need to send you some (big) files, can we use Dropbox?.
Dinilu is represented in Europe by Tonino International Trading from the Netherlands. For all our EU deliveries contracts will follow Dutch law's and regulations. All payments should be SEPA wire-transfers to our Dutch bank.
All other deliveries will be handled by Dinilu ltd from Hong Kong and follow Hong Kong law's and regulations. Payments should be wire transfers to our Hong Kong bank.
Sadly we cannot accept cheque or credit card payments at the moment.
No, sorry. We decided to only sell to companies and organisations. Mainly because the quantities of products we normally sell are more suitable for the professional sector then for personal use. We also have to consider the extensive consumer protection in Europe, which make it more difficult and risk-full to do business with them.
If you really want to buy our products you might be able to find a company that can purchase them for you and sell to you again. Good luck!
Questions on products and quotations (4)
We are constantly busy expanding the already sizable range of products we offer. So if you can't find the product you are looking for, even after trying the search function on this site, please contact us.
We will check and see if we want to take the product in our collection. If so, we will have it online in about a week. Sometimes we don't want to put a product on the website, but still want to help you acquire it and free somebody to assist you. Anyway, we will be contacting you shortly.
No, we take care of that for all our EU clients.
No, we cannot sell you any big brand name products except of course when you are the owner or representative of that brand.In that case please provide us with the necessary Letter of Authorization (LOA).
We also don't facilitate parallel import because of expected problems at customs which might delay other products for other customers.
Could be, of course. There are many ways leading to Rome and many ways to acquire products. Most of our products are made in China, but other countries (even your own) could be cheaper depending on size of your order, product and maximum lead-time.
We strive to make your effort as easy and painless as possible. We use many high skilled and quality conscious suppliers and keep them sharp by continuous quality control. If you think our prices are al-right we will do our utmost to make you another happy customer.