advertising specialities, promotional merchandise, bespoke custom printed gifts, disposables and many more.

Frequently Asked Questions - Questions about the ordering process

If you need to send us big files or when a normal e-mail is not sufficient, we prefer to use Dropbox over other solutions (FTP, Wetransfer, etc). Dropbox is an easy application for sharing a folder safely over the internet for free. Here is how it works:

1) Create an account and install (if you don't have one already)
Create a (free) account here and follow the installation instructions.

2) Create a folder and share
Open your Dropbox folder and create a new folder by clicking your right mouse button. Name this folder to your company name or project. Right click it again and share it with info@dinilu.eu.

3) Copy your files
Copy the files and folders you like to share with us to your new folder. Make sure you copy them, because i.e. Windows will see it as a normal folder and might try to move your files.

4) Wait
Your files should now automatically upload to internet. Wait for this process to finish before you shut down your internet connection or your computer.

Files will now appear in the same folder on our computers. If we need to send you something, we will use the same folder and send you an accompanying email.

Because this website it is based on one. We asked ourselves; why are there so many web shops around where one can compare specifications, check prices and selection options while most of the B2B market still seems to be happening behind closed curtains? We had no idea, so we started work on a great open source content management system (Drupal) and a very flexible web shop solution (Ubercart) to make the business quotation shop we would want to use.

Don't worry though; in the end, even after the "checkout" process in the shop, you will only end up with an offer.

We understand, of course, that you want to make sure you get what you want when you order your products with us and will happily sent you samples. Samples are available in different varieties; From previous production runs, dummies, fabric, material, color, digitally printed or hand made samples. Possibilities for samples differ per product and quotation request.

So please complete a quotation request for the item you are interested in first. We will then contact you and check which kind of samples fit your request and budget. Costs will be charged and will need to be paid in advance for new customers.

Naturally you want to start sending us your artwork as soon as possible, but there is no reason to jump ahead of ourselves. Without details on your quotation or product, it is difficult for us to help you.

So after you finish your quotation request and we know all details we will contact you, make arrangements for your artwork and discuss design details. If you want to make absolutely sure your artwork or details are workable you can, of course contact us at any time.

You can also use Dropbox, please find instructions here: [node:673].

Dinilu is represented in Europe by Tonino International Trading from the Netherlands. For all our EU deliveries contracts will follow Dutch law's and regulations. All payments should be SEPA wire-transfers to our Dutch bank.

All other deliveries will be handled by Dinilu ltd from Hong Kong and follow Hong Kong law's and regulations. Payments should be wire transfers to our Hong Kong bank.

Sadly we cannot accept cheque or credit card payments at the moment.

No, sorry. We decided to only sell to companies and organisations. Mainly because the quantities of products we normally sell are more suitable for the professional sector then for personal use. We also have to consider the extensive consumer protection in Europe, which make it more difficult and risk-full to do business with them.

If you really want to buy our products you might be able to find a company that can purchase them for you and sell to you again. Good luck!